Legal
Last updated 30 August 2026 Version 1.0 Governing law Kingdom of Saudi Arabia
iDiagnX ("iDiagnX", "we", "us") develops predictive maintenance technology for bus and commercial vehicle fleets. We operate the website at idiagnx.com and are the data controller responsible for the personal data described in this notice.
We collect two kinds of information: what you give us deliberately, and what is recorded automatically when any website is visited.
Our contact form asks for the following. Fields marked optional can be left blank.
| Field | Required | Why we ask |
|---|---|---|
| Name | Yes | To address you properly when we reply |
| Email address | Yes | To send you a response |
| Phone number | No | Only if you would rather we called than emailed |
| Company or organisation | Yes | To understand the context of your enquiry |
| Which best describes you | Yes | To route your enquiry to the right person on our team |
| What you would like to discuss | Yes | To prepare a useful reply |
If you email us directly, or exchange business cards with us at an event or conference, we hold the contact details and correspondence you shared on the same basis as above.
We do not deliberately collect sensitive personal data through this website, and we ask that you do not include any in the free-text field of the contact form.
| Purpose | Data used | Basis |
|---|---|---|
| Replying to your enquiry and continuing the conversation | Contact form and correspondence data | Your consent, given when you submit the form; and our legitimate business interest in responding to enquiries |
| Understanding how the site is used and improving it | Usage and interaction data | Our legitimate interest in operating an effective website |
| Keeping the site secure and available | Server logs | Our legitimate interest in security, and legal obligation where applicable |
| Meeting record-keeping and regulatory obligations | As required | Compliance with applicable law |
We will not use your contact details to send marketing or newsletters unless you have separately asked us to. We do not sell personal data, and we do not share it for anyone else's advertising.
Some of the providers listed above store or process data outside the Kingdom. Where personal data is transferred abroad, we do so in line with the requirements of the Saudi Personal Data Protection Law and its implementing regulations, and we rely on providers that offer contractual protections for the data they handle. If you would like more detail about a specific transfer, write to us and we will explain it.
You can ask us to delete your data sooner. See section 9.
This site is served over an encrypted connection. Access to enquiry records is limited to the members of our team who need it in order to respond to you, and is protected by individual accounts with two-factor authentication. No system is perfectly secure, but if a breach were to affect your personal data we would notify you and the competent authority as required by law.
Under the Saudi Personal Data Protection Law you have the right to:
You can also withdraw your consent at any time. Withdrawal does not affect anything we did with your data before you withdrew it.
To exercise any of these rights, email info@idiagnx.com. We will respond within 30 days. We may ask you to confirm your identity first so that we do not disclose anyone's data to the wrong person. Exercising these rights is free.
If you are located in the European Economic Area or the United Kingdom, additional rights may apply to you under the GDPR, including the right to object to processing and the right to data portability. Contact us on the same address and we will handle your request accordingly.
This is a business-to-business website. It is not directed at children, and we do not knowingly collect data from anyone under 18. If you believe a child has submitted data to us, contact us and we will delete it.
We will update this page when our practices change. The version number and date at the top always reflect the current text. If a change materially affects how we use data you have already given us, we will contact you directly where we can.
Questions about this notice, or about anything we do with your data, go to info@idiagnx.com. We would rather hear from you first and put something right than have you go elsewhere.
If you are not satisfied with our response, you may raise a complaint with the competent supervisory authority in the Kingdom of Saudi Arabia, the Saudi Data and Artificial Intelligence Authority (SDAIA).
An Arabic version of this notice is available on request, and will be published alongside the Arabic version of this site.
